Shipping Policy


Shipping Policy

Last Updated: July 23, 2026

Thank you for shopping with Shuz. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons, promotional events, or sales, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support before placing your order.

3. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Order value
  • Product weight
  • Applicable promotional offers

We may offer Free Shipping on eligible orders, which will be displayed during checkout.

4. Estimated Delivery Time

Estimated delivery timelines are:

Location Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 4–7 Business Days
Remote Locations 5–10 Business Days

Delivery times are estimates and may vary depending on courier availability and local conditions.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation via Email or SMS
  • Tracking ID
  • Courier partner details

You can use the tracking information to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners will make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept the package

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier operational delays
  • High order volumes during sales

We appreciate your patience in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Shuz is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

9. Damaged Packages

If your package appears damaged upon delivery:

  • Inspect the package before accepting it.
  • If possible, refuse delivery if the package is severely damaged.
  • Contact our customer support within 24 hours of delivery.
  • Share photographs of the damaged package and product for investigation.

10. Lost Shipments

If your order has not arrived within the expected delivery period, please contact us.

We will coordinate with our shipping partners to investigate and resolve the issue as quickly as possible.

11. Cash on Delivery (COD)

Cash on Delivery is available for selected locations.

Shuz reserves the right to disable COD for certain:

  • PIN codes
  • Products
  • Order values
  • Customers with repeated order cancellations or refusals

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Shuz

📧 Email: support@yourdomain.com

📞 Phone: +91 XXXXXXXXXX

📍 Address: Your Business Address